Open Daily 9AM-5PM CAT


Vanessa Smith owns the domain name through which Jeanneil Sales cc, operate an online eCommerce website, specialising in yarn retail and crochet patterns by Vanessa Smith.
For the purpose of these terms and conditions: Hooked on Sunshine shall mean Jeanneil Sales cc and Vanessa Smith.
Although the website operates 24/7 – the operational hours (work days) are 9am to 5pm CAT, Monday to Friday. Closed weekends and South African public holidays.
These online Terms and Conditions are a contract between yourself and Hooked on Sunshine, which apply when you access the site, register as a user, become a subscriber, customer or purchase any products and services on If you do not agree with these terms and conditions, you may not use the web-site, any continued use thereafter constitutes your agreement to all terms and conditions. These Terms and Conditions do not affect any statutory rights or Consumer laws that cannot be altered by contract.

Governing Law and Dispute resolution
These online terms and conditions are governed by the Laws of South Africa and exclusive jurisdiction of the High Court of Cape Town, South Africa. In the event of a dispute between yourself and Hooked on Sunshine, that cannot be resolved by negotiation directly between the parties, the dispute will be referred to mediation in Cape Town only, under AFSA rules, the language used will be English. Hooked on Sunshine chooses as its domicilium citandi et executandi for all purposes under these terms and conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature as: 1 Taaibos Close, Plattekloof, 7500, Cape Town, South Africa.

Disclaimer and limitation of liability
Hooked on Sunshine make representations or warranties, implied or otherwise, that the content and technology available from this web site is free from errors or omissions and that the service will be uninterrupted and error free.
While Hooked on Sunshine employ the use of third party security services to monitor, this does not guarantee or offer warranty that any files or data accessed from will be free from viruses, malware or other malicious code/software. Hooked on Sunshine recommend that you always have an up-to-date Anti virus program operating on your device before accessing the site.
All information contained in this website is based on data supplied by service providers/suppliers/manufacturers and is supplied in good faith and deemed to be correct at the time of publishing. No Warranty is expressed or implied regarding the accuracy of this information, merchantability or suitability of these products.
Hooked on Sunshine are not liable for the acts or omission of any third parties that arise from the use of and operation of
Neither Hooked on Sunshine or any of their affiliates or principles shall be liable for any damages, losses or liability arising from the inability to, or misuse of; the products, services or web-sites belonging to or operated by Hooked on Sunshine.
Hooked on Sunshine are not liable for any indirect and incidental damages, including a loss of profits, that arise from any consequences of interacting on
If, despite these limitations of Liability, Hooked on Sunshine is found liable for any loss or damage caused, the total liability will be limited to R2000.00.

‘Cookies’ and Personal Information Policy
The website, employs the use of cookies in order ensure login features and shopping cart functionality. There are also Third party cookies that assist with login, shipment tracking, social media sharing/services and Google analytics.

We do not store credit card information or identity numbers on our site or any of our online databases, all payment sensitive and payment specific information relating to transactions are handled by the bank processing systems (Paygate and Paypal) and are retained by them ONLY.

We record your IP, login info, email address, physical/postal address and order records only. Your shipment tracking number, email address and name may be shared with postal/courier tracking services in order to complete, efficiently track your shipments and notify you of progress (USPS, EMS, SAPO and Hooked on Sunshine do not share personal or business information to third parties unless required to do so by law, to aid in fraud investigations, in order to successfully complete a transaction or trace your shipment (eg: banks, couriers, parcel tracking services).

If you have been contacted by email, or contact us by email – your email and name are stored together in our email address book and your correspondence is stored on our web-hosting email server until downloaded by us. We keep email correspondence on our office email server, for 12 months unless legally required to do so for longer.

Any user may request at anytime, what personal information is recorded about them or request their information be deleted from our database – you can contact us for these requests:

“Personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Links to third party websites and content contains posts, blogs and resource material linking to other websites and content. Hooked on Sunshine makes no representation or warranty as to the suitability or safety when visiting those links. Hooked on Sunshine do not in any way endorse the opinions, services or content provided by those third parties. Please treat any link with the same caution you would normally when browsing online.

Content, Copyright, trade mark and intellectual property
All content on, including but not limited to, software, databases, text, graphics, icons, information, designs and agreements, are the property of, or is provided under licensed to Hooked on Sunshine. The Trade Mark names and Service Marks are the property of Hooked on Sunshine, its affiliates, agents and principals. Other than blog posts on that are created to be shared – You may not – copy, reproduce, disseminate in part or whole, any of the content found on – without the express written permission of Hooked on Sunshine and the relevant owner/s of content.

Hooked on Sunshine respect the intellectual property rights of others, if you believe any content on constitutes an infringement on another’s rights – please use the contact us form with information that identifies the infringed work, the information of the copyright/trademark/intellectual property right holders as well as full contact information.

Electronic communication
When you use the contact us form, email to, post comments on or transact through you consent to receiving communications from Hooked on Sunshine electronically and agree that electronic communication be treated as if ‘written’, and satisfies all legal requirements as if ‘written’.
When you place an order through, you consent to receiving electronic billing information by email – including, but not limited to: quotes, invoices, credit notes and statements.
In order to purchase through the web-site you will need to register for an online account before you can checkout. All registered individuals and businesses are responsible for the safe keeping of their username and password and must immediately notify Hooked on Sunshine of any unauthorised access or usage of your account. Hooked on Sunshine will not accept responsibility for any losses you incur as a result of abuse on your account where you failed to keep your username and password secure and confidential.

Currency, Pricing and TAX
All prices displayed on are displayed in United States Dollars (USD) (Invoices/ receipts – inclusive of VAT for customers and orders delivered withing South Africa. Exclusive of VAT for customers and deliveries outside of South Africa).
Any displayed exchange rates shown in Euro or Dollars are estimated exchange rates only (updated every 24hrs), your bank will debit your card at the rate (including commissions/fees) designated by them at the time of transaction only. Please check with your bank to attain the exact exchange rate and commissions before hand.
Prices are subject to change without notice and Hooked on Sunshine reserve the right to correct any pricing errors.
On all international shipments – you are liable for any taxes, duties and administration fees which are levied by the destination customs authorities and shipping agents.

Credit Card Acquiring
The Merchant (Jeanneil Sales cc) country, at the time of presenting card payment options, is South Africa. All credit Card transactions on will be acquired by either Paypal on behalf of FNB (First National Bank South Africa) or PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy. Customer details are stored by Hooked on Sunshine separately from card details, which are entered by you on either Paypal’s or PayGate’s secure site. For more detail on PayGate refer to

Territory and Export/Import restrictions
It is up to you to ensure the goods you purchase through are suitable for import into your country/region and comply with any legal requirements.

Returns Policy
Hooked on Sunshine will refund or exchange any purchase (less courier fees and any banking fee costs) that is delivered in South Africa and returned within 7 working days of receipt and within 30 working days, for goods delivered and returned from outside of South Africa, provided: the goods were not custom ordered/pre-ordered/back-ordered, are returned in their original packaging: unused, sealed , unsoiled and payment was received in full by Hooked on Sunshine.
Goods are returned to the physical address of Hooked on Sunshine at your expense and risk. Any items incorrectly supplied by no fault of your own, will be replaced or refunded in full by Hooked on Sunshine.

Refund Methods
In the event a refund is authorised by Hooked on Sunshine, you will be refunded as per the method you originally made payment and to the originating account. Refunds will only take place if the original payment was fully processed and cleared.

Special Events – pricing and limited offers
From time to time, special events – pricing and limited offers may appear on, these offerings will be subject to separate terms and conditions which you agree to be bound to and will form part of these online terms and conditions. In the event of a conflict between the terms and conditions, the product/service specific terms and conditions will apply.

Changes to these Terms and Conditions
Hooked on Sunshine, at its sole discretion, may reasonably change this agreement or any part thereof at any time without notice. If you do not wish to be bound to the amended contract, you must no longer continue to use the site, any continued use thereafter constitutes your agreement to all such changed terms and conditions.

If for any reason any provisions of these terms shall be deemed unenforceable or invalid, the remainder shall continue to apply. Any unenforceable or invalid terms shall be to the extent possible, by the adjudicating authority, be amended to reflect the original intent as reflected in the original provision. Should any invalid provision be severed, it will not affect the remainder of the agreement if it does not change its purpose.
Business Information
Jeanneil Sales cc (1987/016105/23) operates through an eCommerce website – specialising in crochet patterns by Vanessa Smith and Yarn sales.
Postal Address: 1 Taaibos Close Plattekloof, 7500, Cape Town.

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