Preamble
Vanessa Smith owns the domain name hookedonsunshine.co through which Jeanneil Sales cc, operate an online eCommerce website, specialising in yarn retail and crochet patterns by Vanessa Smith.
For the purpose of these terms and conditions: Hooked on Sunshine shall mean Jeanneil Sales cc and Vanessa Smith.
Although the website hookedonsunshine.co operates 24/7 – the operational hours (work days) are 9am to 5pm CAT, Monday to Friday. Closed weekends and South African public holidays.
These online Terms and Conditions are a contract between yourself and Hooked on Sunshine, which apply when you access the site hookedonsunshine.co, register as a user, become a subscriber, customer or purchase any products and services on hookedonsunshine.co. If you do not agree with these terms and conditions, you may not use the hookedonsunshine.co web-site, any continued use thereafter constitutes your agreement to all terms and conditions. These Terms and Conditions do not affect any statutory rights or Consumer laws that cannot be altered by contract.

Governing Law and Dispute resolution
These online terms and conditions are governed by the Laws of South Africa and exclusive jurisdiction of the High Court of Cape Town, South Africa. In the event of a dispute between yourself and Hooked on Sunshine, that cannot be resolved by negotiation directly between the parties, the dispute will be referred to mediation in Cape Town only, under AFSA rules, the language used will be English. Hooked on Sunshine chooses as its domicilium citandi et executandi for all purposes under these terms and conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature as: 1 Taaibos Close, Plattekloof, 7500, Cape Town, South Africa.

Disclaimer and limitation of liability
Hooked on Sunshine make no representations or warranties, implied or otherwise, that the content and technology available from this web site is free from errors or omissions and that the service will be uninterrupted and error free.
While Hooked on Sunshine employ the use of third party security services to monitor hookedonsunshine.co, this does not guarantee or offer warranty that any files or data accessed from hookedonsunshine.co will be free from viruses, malware or other malicious code/software. Hooked on Sunshine recommend that you always have an up-to-date Anti virus program operating on your device before accessing the site.
All information contained in this website is based on data supplied by service providers/suppliers/manufacturers and is supplied in good faith and deemed to be correct at the time of publishing. No Warranty is expressed or implied regarding the accuracy of this information, merchantability or suitability of these products.
Hooked on Sunshine are not liable for the acts or omission of any third parties that arise from the use of and operation of hookedonsunshine.co.
Neither Hooked on Sunshine or any of their affiliates or principles shall be liable for any damages, losses or liability arising from the inability to, or misuse of; the products, services or web-sites belonging to or operated by Hooked on Sunshine.
Hooked on Sunshine are not liable for any indirect and incidental damages, including a loss of profits, that arise from any consequences of interacting on hookedonsunshine.co.
If, despite these limitations of Liability, Hooked on Sunshine is found liable for any loss or damage caused, the total liability will be limited to R2000.00.

‘Cookies’ and Personal Information Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Any user may request at anytime, what personal information is recorded about them or request their information be deleted from our database – you can contact us for these requests: https://hookedonsunshine.co/support/

“Personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569z

Information on data retained on HOS and third parties on our site :

Email
If you have been contacted by email, or contact us by email – your email and name are stored together in our email address book and your correspondence is stored on our web-hosting email server until downloaded by us. We keep email correspondence on our office email server, for 12 months unless legally required to do so for longer.

Activity Log
This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.

Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.

Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).

Data Synced: Successful and failed login attempts, which will include the actor’s IP address and user agent.

Carousel
Image views are only recorded if the site owner, has explicitly enabled image view stats tracking for this feature via the jetpack_enable_carousel_stats filter.

Data Used: If image view tracking is enabled, the following information is used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: Image views.

Comment Likes
This feature is only accessible to users logged in to WordPress.com.

Data Used: In order to process a comment like, the following information is used: WordPress.com user ID/username (you must be logged in to use this feature), the local site-specific user ID (if the user is signed in to the site on which the like occurred), and a true/false data point that tells us if the user liked a specific comment. If you perform a like action from one of our mobile apps, some additional information is used to track the activity: IP address, user agent, timestamp of event, blog ID, browser language, country code, and device info.

Activity Tracked: Comment likes.

LikeBTN widget
Data Used: Like Button Widget is fully compliant with GDPR. Widget does not store any personal data, it is using one- way hash function generated IDs (based on End User’s IP and browser info), which aren’t considered as personal data by the GDPR. LikeBtn never shares any collected statistical information with any third parties. LikeBtn securely stores information on DigitalOcean servers which are located in Europe and protected by CloudFlare firewall. View the LikeBTN. privacy policy here.

Activity Tracked: likes.

Contact Form
Data Used: The contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

Data Synced (?): Post and post meta data associated with a user’s contact form submission. The IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.

Google Analytics
Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects. ETC Shopping cart and WooCommerce (owned by Automattic) simultaneously and having all purchase tracking explicitly enabled, purchase events will send Google Analytics the following information: order number, product id and name, product category, total cost, and quantity of items purchased. Google Analytics does offer IP anonymization, which is enabled by us.

Activity Tracked: This feature sends page view events (and potentially video play events) over to Google Analytics for consumption. Some additional events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases. Tracking for each specific eCommerce event enabled.

You can opt out of Google Analytics by installing  Google’s opt-out browser add-on.

Jetpack Comments
Data Used: Commenter’s name, email address, and site URL (if provided via the comment form), timestamp, and IP address. Additionally, a jetpack.wordpress.com IFrame receives the following data: WordPress.com blog ID attached to the site, ID of the post on which the comment is being submitted, commenter’s local user ID (if available), commenter’s local username (if available), commenter’s site URL (if available), MD5 hash of the commenter’s email address (if available), and the comment content. If Akismet (also owned by Automattic) is enabled on the site, the following information is sent to the service for the sole purpose of spam checking: commenter’s name, email address, site URL, IP address, and user agent.

Activity Tracked: The comment author’s name, email address, and site URL (if provided during the comment submission) are stored in cookies. Learn more about these cookies.

Data Synced: All data and metadata (see above) associated with comments. This includes the status of the comment and, if Akismet is enabled on the site, whether or not it was classified as spam by Akismet.

Likes
This feature is only accessible to users logged in to WordPress.com.

Data Used: In order to process a post like action, the following information is used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID (on which the post was liked), post ID (of the post that was liked), user agent, timestamp of event, browser language, country code.

Activity Tracked: Post likes.

Mobile Theme
Data Used: A visitor’s preference on viewing the mobile version of a site.

Activity Tracked: A cookie (akm_mobile) is stored for 3.5 days to remember whether or not a visitor of the site wishes to view its mobile version. Learn more about this cookie.

Notifications
This feature is only accessible to registered users of the site who are logged in to WordPress.com.

Data Used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Some visitor-related information or activity may be sent to the site owner via this feature. This may include: email address, WordPress.com username, site URL, email address, comment content, follow actions, etc.

Activity Tracked: Sending notifications (i.e. when we send a notification to a particular user), opening notifications (i.e. when a user opens a notification that they receive), performing an action from within the notification panel (e.g. liking a comment or marking a comment as spam), and clicking on any link from within the notification panel/interface.

Protect
Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human. Learn more about this cookie.

Data Synced (?): Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.

Search

Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on the WordPress.com servers.

Sharing
Data Used: When sharing content via email, the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, if reCAPTCHA (by Google) is enabled by the site owner, the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here.

Subscriptions
Data Used: To initiate and process subscriptions, the following information is used: subscriber’s email address and the ID of the post or comment (depending on the specific subscription being processed). In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page (REQUEST_URI and DOCUMENT_URI). This server data used for the exclusive purpose of monitoring and preventing abuse and spam.

Activity Tracked: Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.

Video Hosting
Data Used: For video play tracking via WordPress.com Stats, the following information is used: viewer’s IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. If Google Analytics is enabled, video play events will be sent there, as well.

Activity Tracked: Video plays.

WooCommerce, EDD and ETC shopping cart Services
Data Used: To deliver eCommerce and digital download functionality we record and store data activities around sales, purchase history and download/shipping history data. We do not collect or store customer banking, debit or credit card information as this is handled by either Paypal or Paygate on their secure servers. 

Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Paygate: Policy and PayPal’s Privacy Policy) for more details.

For taxes and legal filings, we send all sales information/billing information to the Chartered Accountants of Hooked on Sunshine and if requested to the South African Revenue Services.

Shipping services and tracking services
For shipping rates we send destination address information and product dimensions and weight to the SAPO (including EMS) or Aramex depending on the service used.

For automated tracking information we use trackingmore.com to both monitor the progress of shipments and automatically notify customers of tracking information by email . You can view the Trackingmore privacy policy here. 

For lost or missing shipments we send destination address and customer contact information to the SAPO IPC team to assist in shipment locations.

Data Synced: For automated tracking, we send the tracking number and customer email address to the relevant shipping/Courier companies.

WordPress.com Secure Sign On
Data Used: User ID (local site and WordPress.com), role (e.g. administrator), email address, username and display name. Additionally, for activity tracking (see below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: The following usage events are recorded: starting the login process, completing the login process, failing the login process, successfully being redirected after login, and failing to be redirected after login. Several functionality cookies are also set, and these are detailed explicitly in our Cookie documentation.

Data Synced: The user ID and role of any user who successfully signed in via this feature.

WordPress.com Stats
Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the Javascript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, Javascript files, CSS files, etc.).

WordPress.com Toolbar
This feature is only accessible to registered users of the site who are also logged in to WordPress.com.

Data Used: Gravatar image URL of the logged-in user in order to display it in the toolbar and the WordPress.com user ID of the logged-in user. Additionally, for activity tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: Click actions within the toolbar.

Links to third party websites and content
hookedonsunshine.co contains posts, blogs and resource material linking to other websites and content. Hooked on Sunshine makes no representation or warranty as to the suitability or safety when visiting those links. Hooked on Sunshine do not in any way endorse the opinions, services or content provided by those third parties. Please treat any link with the same caution you would normally when browsing online.

Content, Copyright, trade mark and intellectual property
All content on hookedonsunshine.co, including but not limited to, software, databases, text, graphics, icons, information, designs and agreements, are the property of, or is provided under licensed to Hooked on Sunshine. The Trade Mark names and Service Marks are the property of Hooked on Sunshine, its affiliates, agents and principals. Other than blog posts on hookedonsunshine.co that are created to be shared – You may not – copy, reproduce, disseminate in part or whole, any of the content found on hookedonsunshine.co – without the express written permission of Hooked on Sunshine and the relevant owner/s of content.

Hooked on Sunshine respect the intellectual property rights of others, if you believe any content on hookedonsunshine.co constitutes an infringement on another’s rights – please use the contact us form with information that identifies the infringed work, the information of the copyright/trademark/intellectual property right holders as well as full contact information.

Electronic communication
When you use the contact us form, email to, post comments on or transact through hookedonsunshine.co you consent to receiving communications from Hooked on Sunshine electronically and agree that electronic communication be treated as if ‘written’, and satisfies all legal requirements as if ‘written’.
When you place an order through hookedonsunshine.co, you consent to receiving electronic billing information by email – including, but not limited to: quotes, invoices, credit notes and statements.
Registration
In order to purchase through the web-site hookedonsunshine.co you will need to register for an online account before you can checkout. All registered individuals and businesses are responsible for the safe keeping of their username and password and must immediately notify Hooked on Sunshine of any unauthorised access or usage of your account. Hooked on Sunshine will not accept responsibility for any losses you incur as a result of abuse on your account where you failed to keep your username and password secure and confidential.

Currency, Pricing and TAX
All prices displayed on hookedonsunshine.co are displayed in United States Dollars (USD) (Invoices/ receipts – inclusive of VAT for customers and orders delivered withing South Africa. Exclusive of VAT for customers and deliveries outside of South Africa).
Any displayed exchange rates shown in Euro or Dollars are estimated exchange rates only (updated every 24hrs), your bank will debit your card at the rate (including commissions/fees) designated by them at the time of transaction only. Please check with your bank to attain the exact exchange rate and commissions before hand.
Prices are subject to change without notice and Hooked on Sunshine reserve the right to correct any pricing errors.
On all international shipments – you are liable for any taxes, duties and administration fees which are levied by the destination customs authorities and shipping agents.

Credit Card Acquiring
The Merchant (Jeanneil Sales cc) country, at the time of presenting card payment options, is South Africa. All credit Card transactions on hookedonsunshine.co will be acquired by either Paypal on behalf of FNB (First National Bank South Africa) or PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details are stored by Hooked on Sunshine separately from card details, which are entered by you on either Paypal’s or PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Territory and Export/Import restrictions
It is up to you to ensure the goods you purchase through hookedonsunshine.co are suitable for import into your country/region and comply with any legal requirements.

Returns Policy
Hooked on Sunshine will refund or exchange any purchase (less courier fees and any banking fee costs) that is delivered in South Africa and returned within 7 working days of receipt and within 30 working days, for goods delivered and returned from outside of South Africa, provided: the goods were not custom ordered/pre-ordered/back-ordered, are returned in their original packaging: unused, sealed , unsoiled and payment was received in full by Hooked on Sunshine.
Goods are returned to the physical address of Hooked on Sunshine at your expense and risk. Any items incorrectly supplied by no fault of your own, will be replaced or refunded in full by Hooked on Sunshine.

Refund Methods
In the event a refund is authorised by Hooked on Sunshine, you will be refunded as per the method you originally made payment and to the originating account. Refunds will only take place if the original payment was fully processed and cleared.

Special Events – pricing and limited offers
From time to time, special events – pricing and limited offers may appear on hookedonsunshine.co, these offerings will be subject to separate terms and conditions which you agree to be bound to and will form part of these online terms and conditions. In the event of a conflict between the terms and conditions, the product/service specific terms and conditions will apply.

Changes to these Terms and Conditions
Hooked on Sunshine, at its sole discretion, may reasonably change this agreement or any part thereof at any time without notice. If you do not wish to be bound to the amended contract, you must no longer continue to use the site hookedonsunshine.co, any continued use thereafter constitutes your agreement to all such changed terms and conditions.

Severability
If for any reason any provisions of these terms shall be deemed unenforceable or invalid, the remainder shall continue to apply. Any unenforceable or invalid terms shall be to the extent possible, by the adjudicating authority, be amended to reflect the original intent as reflected in the original provision. Should any invalid provision be severed, it will not affect the remainder of the agreement if it does not change its purpose.
Business Information
Jeanneil Sales cc (1987/016105/23) operates through hookedonsunshine.co an eCommerce website – specialising in crochet patterns by Vanessa Smith and Yarn sales.
Postal Address: 1 Taaibos Close Plattekloof, 7500, Cape Town.